Our services all operate on a pre-paid basis, except for overage charges. This means you must pay for all services in advance, unless we have advised you otherwise.
Invoices are generated 20 days before the renewal date of your recurring plan.
If you choose to prepay for 12 months on a WordPress, Magento or VPS plan you will receive a 10% discount, and will be invoiced immediately for services for 12 months. You will be invoiced again on the renewal date of your account.
If you upgrade or downgrade from 1 to 12 months, or vice versa, you will be automatically billed or credited.
Invoices and credit adjustments are processed automatically, unless manual intervention is required.
You can pay for your account by Visa, MasterCard, PayPal, Cheque, or Direct Credit. We do not accept cash.
If you choose to pay by credit card it is with the understanding that your card will be stored (via our secure CC processor) and used for processing future payments – except in the case where you make a one-off payment. Amounts exceeding $1000 will incur a 3.5% transaction fee. Declined credit card transactions will incur a $15 dishonour fee, except in the case where it is a legitimate error.
All invoices are sent via email to the account holder’s email address.
Payments are due on the due date shown on the invoice, and automatic email notification will be sent to you by email if payments are overdue.
If you fail to make payment within 20 days we may suspend or restrict the services on your account automatically.
It is your responsibility to keep your contact details up-to-date to ensure you receive invoices and notifications from us. You will be advised by email if your account is due to be suspended, and in some cases, by telephone.
You will be responsible for any costs incurred to recover your debt.