Our services all operate on a pre-paid basis, except for overage charges. This means you must pay for all services in advance, unless we have advised you otherwise.
Invoices are generated 20 days before the renewal date of your recurring plan.
If you choose to prepay for 12 months on a WordPress, Magento or VPS plan you will receive a 10% discount, and will be invoiced immediately for services for 12 months. You will be invoiced again on the renewal date of your account.
If you upgrade or downgrade from 1 to 12 months, or vice versa, you will be automatically billed or credited.
Invoices and credit adjustments are processed automatically, unless manual intervention is required.
You can pay for your account by Visa, MasterCard, PayPal, Cheque, or Direct Credit (Bank Transfer). We do not accept cash.
Create Hosting use the DPS Payment Express Payment Gateway for its online credit card transactions. Payment Express processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real-time
- Create Hosting does not have access to your full card number, this credit card payment is secured by Payment Express
- Payment Express have high bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
- Payment Express Software is certified with over 200 banks globally.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Diners. PCI-DSS requirements help ensure the secure handling of credit card information by Create Hosting and its service providers.
If you choose to pay by credit card it is with the understanding that your card will be stored securely (using tokenised billing via Payment Express) and used for processing future payments – except in the case where you make a one-off payment. Declined credit card transactions will incur a $15 dishonour fee, except in the case where it is a legitimate error.
All invoices are sent via email to the account holder’s email address.
Payments are due on the due date shown on the invoice, and automatic email notification will be sent to you by email if payments are overdue.
If you fail to make payment within 20 days we may suspend or restrict the services on your account automatically.
It is your responsibility to keep your contact details up-to-date to ensure you receive invoices and notifications from us. You will be advised by email if your account is due to be suspended, and in some cases, by telephone.
You will be responsible for any costs incurred to recover your debt.