Error - Magento 1: Cannot edit customers / Cannot load configuration for payment method "amazonpayments_asp" after upgrading to 1.4.2.0 Print

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After upgrading to Magento 1.4.2.0, you may experience dificulty in editing customer information (via Magento Admin > Customers > Manage Customers) or when trying to access Sales > Recurring Profiles (Beta). You may get an error like Cannot load configuration for payment method "amazonpayments_asp", or if error reporting is disabled for security reasons, you will get a partial page load.

This is because amazonpayments is no longer included in the Core and is now an additional Core extension instead. This problem is relatively easy to fix (although the upgrade process *should* have taken care of this - tut, tut Magento Team). Here are some steps to take to fix this:

  1. Backup your database or using phpMyAdmin or other SQL Manager, access your database and create a backup of the core_config_data table
  2. Edit the core_config_data table and remove all entries where path has a value of "payment/amazonpayments_*"
  3. Login to Magento Admin and clear your cache (Go to System > Cache Management and click the Flush Magento Cache and refresh all 8 other cache types).
  4. Go to Customers > Manage Customers and test editing a customer to see if the problem is fixed.

 

If you are a Create Hosting customer on the Magento Hosting Plan, feel free to submit a support ticket and we can take care of this issue for you.


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