How to report an issue / bug.

We can't fix a problem that we can't replicate so we need as much information as possible in order to properly investigate the issue. This article outlines the requirements for correctly reporting an issue with your webiste. 

1. Steps to replicate
Explain exactly what you clicked or typed to produce the issue, this includes telling us what browser you used.

2. Error messages / describe the problem
Quote the error message that was displayed and/or clearly define what didn't work.

3. Use Screenshots
If possible, include screenshots of the issue.

4. List any changes you've made
Include any recent changes that have been made to your website - new extensions installed or disabled, configuration changes etc.

Example bug report
1. Navigated to homepage via Google Chrome
2. Clicked www.example.co.nz/category
3. Clicked www.example.co.nz/category/item
4. Clicked add to cart button
5. Clicked checkout link in top navigation
6. Checkout page displayed as a white page - no error message.  Screenshot attached showing URL and white page.
7. We recently installed a new checkout (name of checkout).

 

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How to upgrade Magento 1.3 to 1.4.1.1

The Magento 1.3 to 1.4.1.1 upgrade is quite complex, as there are many changes to the database...

How do I make my Magento site temporarily unavailable (put into maintenance mode)?

There may be times when you need to perform an upgrade and don't want your website to be accessed...

How to disable compilation in Magento

In general, Create Hosting customers shouldn't need compilation enabled, since our Magento...

How to activate the Mobile HTML5 theme in Magento 1.7 (for Android, Blackberry, iPhone, iPod, Windows Mobile, etc)

Magento 1.7 comes with a new Mobile HTML5 theme out of the box. This should be compatible with...

How to fix broken or slow Sales Order Address editing via Magento Admin

We recently came upon an issue in a Magento 1.5* instance where any attempt to edit the customer...