We are aware of a potentially service impacting issue. Learn more
Infrastructure Upgrade (In Progress) Medium

Affecting System - NZ Datacentre

  • 12/04/2022 21:00
  • Last Updated 13/05/2022 17:16

As part of our ongoing effort to utilise the latest server technology, we will be migrating some servers to a cloud and hybrid based infrastructure. 

Benefits of this will include more frequent backups (such as hourly), advanced email security (anti-spam and anti-virus) and extremely fast performance.

Downtime is expected to be minimal, with most services switching over within a few minutes. For customers with external registrars / nameservers, we will contact you directly in order to arrange for the necessary DNS changes to be made prior to migration of your services.

We have scheduled a number of windows for this work. The schedule will be released as we work through each server.

1) plskwp.createhosting.co.nz - 2 hour window has been scheduled for this work, between 2pm - 4pm NZ on Thursday 14th April 2022. [COMPLETED]
2) wpplus.createhosting.co.nz - 2 hour window has been scheduled for this work, between 10am - 12pm NZ on Sunday 24th April 2022. [COMPLETED]
3) plskmage.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Monday 25th April 2022. [COMPLETED]
4) vm51.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Tuesday 26th April 2022. [COMPLETED]
5) vm51-2.createhosting.co.nz - 2 hour window has been scheduled for this work, between 9pm - 11pm NZ on Tuesday 26th April 2022. [COMPLETED]
6) vm49.createhosting.co.nz - 2 hour window has been scheduled for this work, between 12pm - 12pm NZ on Thursday 28th April 2022. [COMPLETED]
7) vm47.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Thursday 28th April 2022. [COMPLETED]
8) vm40.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Friday 29th April 2022. [COMPLETED]
9) vm55.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Saturday 30th April 2022. [COMPLETED]
10) vm55-2.createhosting.co.nz - 2 hour window has been scheduled for this work, between 10pm - 11pm NZ on Saturday 30th April 2022. [COMPLETED]
11) vm58.createhosting.co.nz - 2 hour window has been scheduled for this work, between 3pm - 5pm NZ on Sunday 1st May 2022. [COMPLETED]
12) vm65.createhosting.co.nz - 2 hour window has been scheduled for this work, between 7pm - 9pm NZ on Sunday 1st May 2022. [COMPLETED]
13) vm67.createhosting.co.nz - 2 hour window has been scheduled for this work, between 10am - 12pm NZ on Tuesday 3rd May 2022. [COMPLETED]
14) vm61.createhosting.co.nz - 2 hour window has been scheduled for this work, between 10am - 12pm NZ on Thursday 5th May 2022. [COMPLETED]
15) vm41.createhosting.co.nz - 2 hour window has been scheduled for this work, between 10pm - 2pm NZ on Friday 6th May 2022. [COMPLETED]
16) vm48.createhosting.co.nz - 2 hour window has been scheduled for this work, between 2pm - 4pm NZ on Friday 6th May 2022. [COMPLETED]
17) vm59.createhosting.co.nz - 2 hour window has been scheduled for this work, between 4pm - 6pm NZ on Friday 6th May 2022. [COMPLETED]
18) vm43.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Friday 6th May 2022. [COMPLETED]
19) vm69.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Saturday 7th May 2022. [COMPLETED]
20) vm70.createhosting.co.nz - 2 hour window has been scheduled for this work, between 10pm - 11pm NZ on Wednesday 11th May 2022. [COMPLETED]
21) vm66.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Wednesday 11th May 2022. [COMPLETED]
22) vm62.createhosting.co.nz - 2 hour window has been scheduled for this work, between 8pm - 10pm NZ on Fri 13th May 2022. [IN PROGRESS]
23) vm66-2.createhosting.co.nz - 2 hour window has been scheduled for this work, between 2pm - 4pm NZ on Thursday 12th May 2022. [COMPLETED]
24) vm68.createhosting.co.nz - 4 hour window has been scheduled for this work, between 9am - 10am NZ on Sat 14th May 2022. [IN PROGRESS]

Auckland Network Issue (Investigating) Low

Affecting System - NZ Datacentre (HOST3/4/5)

  • 12/05/2022 15:45
  • Last Updated 12/05/2022 15:47

Thu, 12 May 2022 03:35 AM UTC: A fix has been applied, pending further checks things seem to be better now. We will provide an update once the details are confirmed.

Thu, 12 May 2022 02:35 AM UTC: There appears to be a specific route that is impacting some NZ only customers. And only for some traffic. We are continuing to work with our upstream to diagnose and resolve the cause.

There are a couple of reports from Wellington customers of issues reaching some services at our Auckland site. Details at this stage are limited but it could be related to a local ISP issue in Wellington. Investigating.